Our values

As a leading vein specialist in Dubai, all UK Veincentre (UKVC) staff are expected to consistently demonstrate our ‘EPIC’ values of Excellence, People focus, Integrity and Care.

To deliver these values, our expert consultants and clinic team work towards the following objectives:

Excellence

  • To create modern environments of the highest quality
  • To keep up to date with the very latest developments in the field and utilise the latest proven innovations and equipment to produce the best possible results
  • To encourage, regularly analyse, and act upon feedback about our service
  • To keep facilities meticulously clean and pay scrupulous attention to hygiene and technique to minimise the chance of infection or other complication
  • To provide regular staff training and appraisal
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People focus

  • To treat every patient with respect as an individual, listening to and determining their personal needs, wishes and expectations
  • To carefully analyse each patient’s problem and provide the most effective bespoke treatment
  • To offer treatment based on potential benefit (physical, psychological, or just social) and not to discriminate against anyone
  • To inform patients of all treatment options for their condition
  • To provide sufficient information to enable patients make the decision that is right for them as to whether to undergo treatment and by which means
  • To complete treatment as planned and avoid bringing patients back for a repeat attempt
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Integrity

  • To be honest and realistic in the assessment of likely outcomes of treatment
  • To be upfront about costs, likely outcomes and side effects
  • To treat only that which is necessary to treat to achieve a good long-term result
  • To adopt rigorous safety and risk management systems
  • To keep all charges competitive and reasonable and be good value for money
  • To fully inform the patients of all costs prior to treatment starting and have no hidden and unexpected charges
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Care

  • To be friendly, open, and cheerful
  • To respond to all queries and requests knowledgeably, quickly, directly, confidently and in a way patients can understand
  • To offer the option of the least invasive appropriate treatments
  • To utilise techniques which minimise pain
  • To let the patients know on request our clinics’ results, success rates and complications
  • To minimise the number of visits necessary, the time treatment takes and the time off work and hobbies
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